Customer Service
American Family Insurance American Family Insurance Schaumburg, IL Schaumburg, IL Full-time Full-time $20 an hour $20 an hour 15 hours ago 15 hours ago 15 hours ago Customer Service Representative Duties:
- Provide exceptional customer service by phone, email, and chat - Assist customers with inquiries, concerns, and requests - Resolve customer complaints in a professional and timely manner - Utilize phone etiquette to ensure positive customer interactions - Analyze customer needs and recommend appropriate solutions - Upsell products or services to maximize sales opportunities - Perform outbound calling to follow up on customer inquiries or promotions Skills:
- Excellent phone etiquette and communication skills - Bilingual in English and Spanish preferred - Ability to analyze customer needs and provide effective solutions - Strong data entry skills for accurate and efficient record keeping - Multilingual abilities are a plus - Sales experience is beneficial for upselling opportunities We offer competitive pay and benefits packages.
Join our team of dedicated customer service professionals and make a difference in our customers' lives.
Note:
This job description is intended to provide a general overview of the position.
It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the role.
Job Type:
Full-time Pay:
$20.
00 per hour Expected hours:
No more than 40 per week
Benefits:
On-the-job training Professional development assistance Experience level:
1 year 2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Provide exceptional customer service by phone, email, and chat - Assist customers with inquiries, concerns, and requests - Resolve customer complaints in a professional and timely manner - Utilize phone etiquette to ensure positive customer interactions - Analyze customer needs and recommend appropriate solutions - Upsell products or services to maximize sales opportunities - Perform outbound calling to follow up on customer inquiries or promotions Skills:
- Excellent phone etiquette and communication skills - Bilingual in English and Spanish preferred - Ability to analyze customer needs and provide effective solutions - Strong data entry skills for accurate and efficient record keeping - Multilingual abilities are a plus - Sales experience is beneficial for upselling opportunities We offer competitive pay and benefits packages.
Join our team of dedicated customer service professionals and make a difference in our customers' lives.
Note:
This job description is intended to provide a general overview of the position.
It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the role.
Job Type:
Full-time Pay:
$20.
00 per hour Expected hours:
No more than 40 per week
Benefits:
On-the-job training Professional development assistance Experience level:
1 year 2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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