Non-Mechanical Customer Service
We're thrilled that you are interested in joining us here at the Amynta Group!Are you ready to find out about the industry leader in developing, marketing and administering vehicle service contracts and other automotive aftermarket products?We continue to strive to constantly improve our products and processes for the customer.
Our team is committed to providing personalized, responsive services and our integrity, accountability and commitment to our partners has been nationally recognized.
We are looking for a Non-mechanical Claims Customer Service Representative located in our Schaumburg Office.
This individual is responsible for providing effective customer service for all incoming calls and reviews incoming documents for accuracy and legibility.
Essential Duties and
Responsibilities:
Handle incoming calls regarding inquiries about status of claimsRecord phone interaction by documenting detail notes and comments into the SCS systemProvide accurate claim information to dealers, agents, lienholders and customersEnter concise claim notes into the SCS systemSplit PDF files into individual documents and attach in the appropriate document located within the claimDetermine if all required claim documents are accurate and legible to properly adjudicate the claimInitiate the automated follow up letter process to request missing claim documentsInitiate the automated claim payment letters to customers and lendersCreate claim denial lettersCommunicate with dealers, repair facilities and customers on claim payment issues using system generate lettersProcess GAP settlement breakdowns received from insurance carriersProcess Open Claim reports to verify status of claims
Qualifications:
Associates degree or equivalent experienceMinimum one to three years' experience in customer serviceDetail orientedExcellent record keeping and organization skillsAbility to take initiativeExcellent verbal and written communication skillsAbility to work independently and within a team environmentThe Amynta Group (the Company ) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.
The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.
A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.
The Company will accommodate a candidate to the point of undue hardship.
Please inform the Company's personnel representative if you require any accommodation in the application process.
Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
Our team is committed to providing personalized, responsive services and our integrity, accountability and commitment to our partners has been nationally recognized.
We are looking for a Non-mechanical Claims Customer Service Representative located in our Schaumburg Office.
This individual is responsible for providing effective customer service for all incoming calls and reviews incoming documents for accuracy and legibility.
Essential Duties and
Responsibilities:
Handle incoming calls regarding inquiries about status of claimsRecord phone interaction by documenting detail notes and comments into the SCS systemProvide accurate claim information to dealers, agents, lienholders and customersEnter concise claim notes into the SCS systemSplit PDF files into individual documents and attach in the appropriate document located within the claimDetermine if all required claim documents are accurate and legible to properly adjudicate the claimInitiate the automated follow up letter process to request missing claim documentsInitiate the automated claim payment letters to customers and lendersCreate claim denial lettersCommunicate with dealers, repair facilities and customers on claim payment issues using system generate lettersProcess GAP settlement breakdowns received from insurance carriersProcess Open Claim reports to verify status of claims
Qualifications:
Associates degree or equivalent experienceMinimum one to three years' experience in customer serviceDetail orientedExcellent record keeping and organization skillsAbility to take initiativeExcellent verbal and written communication skillsAbility to work independently and within a team environmentThe Amynta Group (the Company ) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.
The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.
A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.
The Company will accommodate a candidate to the point of undue hardship.
Please inform the Company's personnel representative if you require any accommodation in the application process.
Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
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