Customer Service Representative - Moving and Relocation Division
Montway Inc Customer Service Representative - Moving and Relocation Division Schaumburg, IL - Full Time We were featured in Inc 500 for 2015, Inc 5000 for 2016 and Crains Fast 50 for 2017 A casual work environment where jeans, tees, and sneakers are encouraged Regular company events with your awesome co-workers that include company lunches, team building offsite events, and cake parties The opportunity to join an experienced and ambitious team thats passionate about exceeding customer expectations and loves coming to work every day Medical, dental, and vision insurance (Blue Cross/Blue Shield) Company-paid life insurance Remote work flexibility Generous paid holidays, vacation, and sick days 401(k) with company matching We live by the work hard, play hard mentality.
Montway is growing and looking to expand our Moving and Relocation Business Development team.
We are seeking individuals who are passionate about their work and always strive to exceed the expectations of our customers.
Applicants must be hard-working, friendly, adaptable, and know what it takes to contribute to a winning team.
A career at Montway means challenging yourself to always be better and working alongside others who are on the same journey.
We are looking for a qualified Customer Service Representative to join Montways Moving and Relocation team.
Your primary responsibility would be providing a superior customer experience through assisting the relocating employee and requests, respond to queries in a timely manner, and deliver a positive customer experience.
Your performance will be measured by customer satisfaction.
You should have excellent organizational, communication, rapport, and negotiation skills.
Ultimately, you should assist our team in becoming the premier provider of corporate auto relocations.
Responsibilities Include (But Are Not Limited To The Following):
Answering inbound phone calls and performing email communications related to providing auto transport quotes, confirmation of bookings, pick-up, and delivery status, billing, and changes to orders.
Act as the Single Point of Contact on assigned accounts being the liaison between the client/transferee and operations/carriers addressing issues as they arise with the focus of being the Voice of the Customer.
Performs data entry into CRM for purposes such as processing orders accessing previous orders and special orders and providing customers with quotes, shipment instruction, and delivery confirmation and status updates; researches any other inquiries as requested.
Provide status updates for clients/transferees.
Own compliance for client-specific service level agreements.
Address customer accounting and claims issues as they arise.
Quickly escalate urgent issues to Senior Management.
Other duties as assigned.
Minimum Requirements An ability to deliver projects and answer inquiries on time.
Strong written and verbal communication and the ability to effectively negotiate.
Ability to effectively use a CRM, Excel/Sheets, and PowerPoint/Slides Ability to build empathy with prospective customers.
Business acumen with a problem-solving attitude and the ability to work independently.
Ability to handle a high-volume workload and paperwork with specific concentration on excellent follow-up procedures, effective caseload management Strong team player that thrives in a fast-paced environment Have strong time management skills and the ability to work well under pressure The culture, the vibe:
Mission:
At Montway, our mission is to deliver a 5-star vehicle-shipping experience by blending innovative logistics solutions with our teams commitment to service excellence that delights.
Vision:
Our ultimate goal is for Montway to become the standard by which all vehicle-shipping is measured, servicing the widest range of individual clients, corporations of any size, and business partners within the United States and be recognized as the company that made transporting a vehicle as simple as pizza delivery.
Values:
Integrity, Service Excellence, Leadership.
Technological Incline, Simplicity in OperationsIf our Mission, Vision, and Values speak or relate to you, we want you on our team! Recommended Skills Billing Claim Processing Commercial Awareness Customer Experience Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Montway is growing and looking to expand our Moving and Relocation Business Development team.
We are seeking individuals who are passionate about their work and always strive to exceed the expectations of our customers.
Applicants must be hard-working, friendly, adaptable, and know what it takes to contribute to a winning team.
A career at Montway means challenging yourself to always be better and working alongside others who are on the same journey.
We are looking for a qualified Customer Service Representative to join Montways Moving and Relocation team.
Your primary responsibility would be providing a superior customer experience through assisting the relocating employee and requests, respond to queries in a timely manner, and deliver a positive customer experience.
Your performance will be measured by customer satisfaction.
You should have excellent organizational, communication, rapport, and negotiation skills.
Ultimately, you should assist our team in becoming the premier provider of corporate auto relocations.
Responsibilities Include (But Are Not Limited To The Following):
Answering inbound phone calls and performing email communications related to providing auto transport quotes, confirmation of bookings, pick-up, and delivery status, billing, and changes to orders.
Act as the Single Point of Contact on assigned accounts being the liaison between the client/transferee and operations/carriers addressing issues as they arise with the focus of being the Voice of the Customer.
Performs data entry into CRM for purposes such as processing orders accessing previous orders and special orders and providing customers with quotes, shipment instruction, and delivery confirmation and status updates; researches any other inquiries as requested.
Provide status updates for clients/transferees.
Own compliance for client-specific service level agreements.
Address customer accounting and claims issues as they arise.
Quickly escalate urgent issues to Senior Management.
Other duties as assigned.
Minimum Requirements An ability to deliver projects and answer inquiries on time.
Strong written and verbal communication and the ability to effectively negotiate.
Ability to effectively use a CRM, Excel/Sheets, and PowerPoint/Slides Ability to build empathy with prospective customers.
Business acumen with a problem-solving attitude and the ability to work independently.
Ability to handle a high-volume workload and paperwork with specific concentration on excellent follow-up procedures, effective caseload management Strong team player that thrives in a fast-paced environment Have strong time management skills and the ability to work well under pressure The culture, the vibe:
Mission:
At Montway, our mission is to deliver a 5-star vehicle-shipping experience by blending innovative logistics solutions with our teams commitment to service excellence that delights.
Vision:
Our ultimate goal is for Montway to become the standard by which all vehicle-shipping is measured, servicing the widest range of individual clients, corporations of any size, and business partners within the United States and be recognized as the company that made transporting a vehicle as simple as pizza delivery.
Values:
Integrity, Service Excellence, Leadership.
Technological Incline, Simplicity in OperationsIf our Mission, Vision, and Values speak or relate to you, we want you on our team! Recommended Skills Billing Claim Processing Commercial Awareness Customer Experience Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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