Customer Experience Representative
Job DescriptionThe Customer Experience Representative is responsible for investigation and resolution of customer inquiries in an expedient and efficient manner.
This individual must be a strategic thinker and work well in a team setting.
This is a full-time opportunity Monday-Friday with varying shifts between the hours of 6:
30 am to 6:
00 pm.
Other hours are required.
Responsibilities:
o Communicating with customers via phone, email, and live chato Assisting customers with questions, software navigation, and issue resolutiono Identifying trending issues and providing thorough research and documentation of findingso Root cause analysis reportingo Effectively managing multiple projects in a fast-paced environmento Coordinating with teams across the business to relay informationDESIRED EXPERIENCE AND SKILLS:
o Bachelor's Degree or equivalent work experienceo Experience with admin-level Microsoft Office taskso Excellent customer serviceo Effective oral and written communication skillso Basic understanding of technical concepts o Experience with cell phone technologyo Background in health care is preferredo Experience with Salesforce preferredo Bi-lingual in French and/or Spanish desiredBEHAVIORAL COMPETENCIES:
o Detail-orientedo Self-motivatedo Team playero Desire to learn Recommended Skills Attention To Detail Communication Customer Experience Customer Service Health Care Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
This individual must be a strategic thinker and work well in a team setting.
This is a full-time opportunity Monday-Friday with varying shifts between the hours of 6:
30 am to 6:
00 pm.
Other hours are required.
Responsibilities:
o Communicating with customers via phone, email, and live chato Assisting customers with questions, software navigation, and issue resolutiono Identifying trending issues and providing thorough research and documentation of findingso Root cause analysis reportingo Effectively managing multiple projects in a fast-paced environmento Coordinating with teams across the business to relay informationDESIRED EXPERIENCE AND SKILLS:
o Bachelor's Degree or equivalent work experienceo Experience with admin-level Microsoft Office taskso Excellent customer serviceo Effective oral and written communication skillso Basic understanding of technical concepts o Experience with cell phone technologyo Background in health care is preferredo Experience with Salesforce preferredo Bi-lingual in French and/or Spanish desiredBEHAVIORAL COMPETENCIES:
o Detail-orientedo Self-motivatedo Team playero Desire to learn Recommended Skills Attention To Detail Communication Customer Experience Customer Service Health Care Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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